Refund policy

OVERVIEW

Returns and Exchanges can be initiated within 30 days of your purchase in order to qualify for our money back guarantee. Product must have original packaging. Proof of purchase (order number) will be required for returns or exchanges. Buyer is responsible for return shipping. Note, we cannot grant our money back guarantee to items that have been discounted via a discount code at checkout; and thus, do not accepted returns of such items.

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What items are returnable?

As a part of our Money Back Guarantee, we accept returns of our products within 30 days of delivery.
In order to be eligible for a return, the item must be in original packaging.
Please note that orders in transit cannot be cancelled and a refund cannot be initiated until the item has been returned and inspected.
What items are non-refundable?
Free/promotional items
We cannot offer our money back guarantee to items that have been discounted, and thus, do not accept returns of such purchases.
All sold items on sale are final and is sold "as is where is".
Original shipping charges are non-refundable
You are responsible for return shipping charges
Too read more about why we charge an environmental disposal fee visit our Money Back Guarantee page.
How do I initiate a return?
Simply email us at contact@travelbagproject.org
Please note that orders in transit cannot be cancelled and a refund cannot be initiated until the item has been returned and inspected. Furthermore, we cannot offer a refund via our money back guarantee to items that have been discounted through the use of a coupon code; thus, we do not accept returns or offer money back for such transactions.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.